When you register and use our services at fult24, we collect certain personal information. This is done to provide you with the best possible gaming experience and to keep your account secure.
Information Provided Directly:
- Full name, date of birth, and gender
- Mobile number and email address
- Residential address and district/division
- National ID or passport number (for KYC verification)
- Payment method details (bKash/Nagad number)
Automatically Collected Information:
- IP Address & Device Type
- Browser information and operating system
- Activity logs and session data on the platform
- Gaming History & Transaction Records
- Data Collected via Cookies & Tracking Technologies
Commitment to Transparency: We only collect information that is necessary to provide our services. No additional data is collected without your consent.
Summary of Data Collected:
| Type of Information |
Reason for Collection |
Mandatory |
| Full name |
Account Verification |
Yes |
| Mobile number |
Contact & OTP |
Yes |
| National ID |
KYC Legal Requirements |
For Withdrawals |
| IP Address |
Fraud Prevention |
Automatic |
| Gaming History |
Service Improvement |
Automatic |
Fult24 uses your personal information only for specific, limited purposes. No data is used for anything beyond what is necessary.
- To create, manage, and secure your account
- To process deposits, withdrawals, and financial transactions
- To complete your identity verification (KYC)
- To provide customer service and support
- To inform you of relevant promotions and offers (with your consent)
- To prevent fraud, money laundering, and other illegal activities
- To improve platform quality and user experience
- To comply with legal and regulatory obligations
Marketing communications: If you no longer wish to receive promotional emails or SMS, you can opt out at any time by notifying our support team. This will not affect your core services.
Your personal information is retained only for as long as necessary. All data is kept for the duration that your account remains active.
- Active account data is retained until the account is closed.
- Even after account closure, certain data may be retained for a defined period (typically 5 years) due to legal obligations.
- Financial transaction records are retained in accordance with regulatory guidelines.
- Once the retention period expires, data is securely deleted or anonymized.
Data transfer: Your data is stored on secure servers. If data is ever transferred to servers in another country, international data protection standards will be maintained.
Fult24 does not sell your personal information to third parties. However, limited data may be shared in specific circumstances.
Information is shared when:
- Payment processors: Necessary information is shared with bKash, Nagad, or other payment partners to process deposits and withdrawals.
- Legal Obligations: Information may be disclosed pursuant to orders from courts, government authorities, or regulatory bodies.
- Fraud prevention: Information may be disclosed to relevant authorities to prevent money laundering or fraud.
- Technology service providers: Limited information is shared with technology partners who support platform operations, under strict confidentiality agreements.
Important: All of our third-party partners are contractually bound to comply with fult24's privacy standards. They are not permitted to use your data for their own purposes.
Fult24 uses cookies and similar tracking technologies on its website. Cookies are small text files stored on your device.
Cookies We Use:
- Essential Cookies: These are required to maintain your login session and ensure security — they cannot be disabled.
- Performance Cookies: To analyze platform performance and identify areas for improvement.
- Preference cookies: To remember your language preferences and other settings.
- Analytics cookies: To understand user behavior — used with your consent.
You can control or delete cookies through your browser settings. However, disabling certain cookies may affect the availability of some platform features.
Fult24 respects your data protection rights. The rights listed below are yours, and we are committed to honoring each one.
- Right to access your data: You may request to see what information we hold about you.
- Right to Rectification: You may request corrections to any inaccurate or incomplete information.
- Right to erasure: Under certain circumstances, you may request that your data be deleted.
- Right to object to processing: You may object to your data being used for marketing purposes.
- Right to data portability: You may request a copy of your data in a standard, portable format.
- Right to Withdraw Consent: You may withdraw any consent you have previously given at any time.
How to submit a request: To exercise any of the rights listed above, please contact our support team. We will respond to your request within 30 business days.
Fult24 services are intended for individuals aged 18 and above only. We do not knowingly collect information from anyone under 18.
- Age is verified at registration, and minors are not permitted to open an account.
- If any data belonging to a minor is collected inadvertently, it will be deleted as soon as we become aware of it.
- If a parent or guardian believes their child has registered by mistake, please contact us immediately.
18+ Verification: fult24 is committed to responsible gaming. We have a strict age verification process in place to protect minors.
Fult24 uses industry-leading technology and practices to keep your data secure. Our security framework operates across multiple layers.
- SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
- Two-factor authentication (2FA): An additional layer of security when accessing your account.
- Firewall protection: Advanced firewalls to block unauthorized access and cyber attacks.
- Regular security audits: Regular security audits conducted by third-party experts.
- Access Controls: Only authorized personnel have access to specific data.
- Real-Time Monitoring: Suspicious activity is automatically detected 24/7.
In the event of a data breach: In the event of a data breach, we will notify affected users within 72 hours and take the necessary steps to address the situation.
Fult24 works with a number of trusted third-party service providers to operate the platform. Strict agreements govern all data sharing with these partners.
- Game Providers: Gaming software providers may access certain session data, but not personally identifiable information.
- Payment gateway: Only the minimum information necessary to process transactions is shared.
- Customer service platform: Your contact details are used to provide support.
- Analytics tools: Anonymized data is used for platform improvement.
Each third-party partner is also governed by their own privacy policy. We recommend that you read the privacy policy of the relevant payment provider as well.
Fult24 may update this Privacy Policy from time to time. Changes may be made due to legal updates, new services, or security improvements.
- Users will be notified of significant changes via their registered email or SMS.
- The date of any changes will be noted at the top of the page under "Last Updated".
- Continued use of the platform after any changes will be considered acceptance of the updated policy.
- You may request account closure if you do not agree to the updated policy.
If you wish to view a previous version of our Privacy Policy, please contact our support team. We can provide archived versions upon request.
For any questions, concerns, or requests regarding our Privacy Policy, you can reach out to our dedicated Privacy Team.
- Email: [email protected]
- Live Chat: Live chat support available after logging into the platform
- Response time: Usually within 24–48 hours
Our Commitment: We take every privacy-related request seriously and do our best to resolve it as quickly as possible. Your trust means everything to us.